Facebook Messenger Bot is a new addition to Facebook's offerings of conversational applications. It works much like the other Facebook Messenger Bots that were launched a few months back. However, this bot differs from its counterparts as it can actually interact with people by itself, thanks to an advanced artificial intelligence system that has been incorporated into the software. Users need not be present to start the conversation with this bot as it can perform all of these functions even without being online. It also has the ability to update its status, respond to messages and search and view the latest information posted by its peers.
Facebook Messenger Bot is available for free on Facebook and can be used by any Facebook user, no matter how old they are. These bots work using webhook technology, which Facebook introduced two years ago. Webhooks allow webpages accessed via Facebook to connect to a user's profile. Web hooks are established using a URL shortening protocol (i.e. 'xtended Uri')
Unlike the Facebook chatbot, Facebook Messenger Bot is not restricted to a single server or network. This means that users can chat with friends all over the world and can take part in group conversations without having to use physical headsets or mobile phones. In fact, users can chat with other Facebook users even when they are not connected to their computer or smartphone. This innovative webhook technology allows users to connect to their Facebook account using any device, including their desktop computer, laptop, tablet and many other web-enabled devices. The Facebook Messenger Bot is therefore useful in all sorts of networking situations.
Facebook Messenger Bot is more helpful in terms of customer service as compared to the Facebook chatbot. When a user needs help from Facebook's customer service team, the bot will direct them to the relevant page and connect them to the relevant representative. The bot will then explain to the customer service representative what the user needs to do. This approach is much more interactive than simply typing a few lines and hitting enter. This is especially useful for large organizations that have employees operating in multiple locations and are unable to get their customers help via email, phone call or live chat.
As far as Facebook Messenger Bot is concerned, it can help out with basic questions related to the products and services that the company offers. It can help people with their basic questions such as whether a particular product would meet their requirements. It can also guide them towards acquiring a product if they do not know which is the right one. Facebook chat bots can also direct customers towards buying groups or campaigns that are relevant to their needs. However, these basic functions can be easily done by a web browser. Since Facebook Messenger Bot uses webhook technology, it can access Facebook's client database where it can get detailed information about the user, including their interests, likes and location.
The major advantages of Facebook Messenger Bot are the automated nature of the process. Since the bot uses the Facebook platform, it can receive messages from the users and send them automatically to the interested parties. Since it is connected to Facebook, the customer service representatives can guide the users through the purchase process. It can also help with basic questions like setting up passwords and verifying email addresses. These services can also be offered to non-franchised accounts. The two major disadvantages of using Facebook bots for customer support are the artificial intelligence that the bot has and the lack of personalized service.
Since Facebook Messenger Bot connects to the Facebook webhook, it can retrieve webhook URLs dynamically. However, this can cause some problems in the event of a server failure. Since webhook URLs are typically used by Facebook applications for different purposes, if the system crashes, the web hook might have also crashed along with the Facebook Messenger Bot. The server side code is not susceptible to crash unless the Facebook application has been written against a different programming language.
The major advantages of Facebook Messenger Bot are its easy compatibility and ease of use. The Facebook webhook API makes it extremely compatible and easy to work with. Its artificial intelligence and the integration of Facebook APIs make it even more robust and reliable. Although it cannot provide personalized service, the Facebook Messenger Bot does provide a fast and efficient customer support which is important for an e-commerce website. The Facebook apps can integrate the Facebook Messenger Bot easily to the Facebook mobile app, so you don't have to wait for Facebook apps developers to make the Facebook Messenger Bot compatible with their existing apps.